Kijan nou ka ede ou? How can we help?

Plan mansyèl: $4.99 pa mwa. Plan anyèl: $39.99 pa lane (sove 33% konpare ak mansyèl). Tou de plan yo gen yon esè 7 jou gratis san kat kredi.Monthly plan: $4.99/month. Annual plan: $39.99/year (saves 33% vs monthly). Both plans include a 7-day free trial with no credit card required.

Wi. Vèsyon gratis a bay 5 premye lèt yo (A jiska E), 5 premye nimewo yo, 5 koulè debaz, premye istwa a, ak 1 pwofil. Pa gen okenn piblisite, jamè.Yes. The free version includes the first 5 letters (A through E), first 5 numbers, 5 basic colors, the first story, and 1 profile. Zero ads, ever.

Sou iPhone: ouvè Settings (Anviwònman) iPhone an, tape non ou anwo a, chwazi Subscriptions, jwenn TiLespri, epi tape Cancel Subscription. Sou Android: ouvè Google Play Store, tape pwofil ou, chwazi Payments and subscriptions, epi anile.On iPhone: open iPhone Settings, tap your name at top, choose Subscriptions, find TiLespri, tap Cancel Subscription. On Android: open Google Play Store, tap your profile, choose Payments and subscriptions, then cancel.

Si ou anile pandan esè 7 jou yo, ou pa peye anyen. Apre esè a, anile fonksyone pou pwochenn peryòd la.If you cancel during the 7-day trial, you pay nothing. After the trial, cancellation takes effect at the next billing period.

Wi. Tou de plan Premium yo enkli jiska 5 pwofil timoun pou menm fanmi an. Ou ka tou itilize Apple Family Sharing oswa Google Family Library pou pataje abònman an ak rete fanmi a.Yes. Both Premium plans include up to 5 child profiles for the same family. You can also use Apple Family Sharing or Google Family Library to share the subscription with the rest of your family.

Eseye etap sa yo nan lòd:Try these steps in order:

• Fèmen app la nèt (swipe up sou iPhone, oswa Recent Apps sou Android) epi ouvri ankòForce-close the app (swipe up on iPhone, Recent Apps on Android) and reopen
• Restart aparèy ouRestart your device
• Asire ou app la mete ajou (Update nan App Store oswa Play Store)Make sure the app is updated (Update in App Store or Play Store)
• Si pwoblèm nan kontinye, voye yon imèl bay customerservice@jrickss.com ak modèl aparèy ou ak vèsyon OS laIf the problem persists, email customerservice@jrickss.com with your device model and OS version

Verifye:Check:

• Volim aparèy ou pa nan silent modeYour device is not in silent mode
• Volim media (pa volim sonèt) klereMedia volume (not ringer volume) is up
• Si ou gen casque oswa AirPods, asire yo konekte byenIf using headphones or AirPods, make sure they're connected properly
• Sou iPhone, eseye flip switch silent/sound sou kote aOn iPhone, try the silent/sound switch on the side

Wi. Apre premye install, app la fonksyone konplètman offline. Tout vwa ak imaj yo telechaje ak app la. Ou bezwen entènèt sèlman pou:Yes. After the first install, the app works fully offline. All voice clips and images are bundled with the app. You only need internet for:

• Mete app la ajouApp updates
• Aktive oswa anile abònmanActivating or canceling subscription
• Sinkwonize done ant aparèy (opsyonèl)Syncing data between devices (optional)

Sou iPhone: ouvè App Store, tape pwofil ou anwo a dwat, scroll desann pou wè "Available Updates", jwenn TiLespri, epi tape Update. Sou Android: ouvè Google Play Store, tape pwofil ou, chwazi Manage apps and device, jwenn TiLespri nan "Updates available".On iPhone: open App Store, tap your profile in top right, scroll down to "Available Updates", find TiLespri, tap Update. On Android: open Google Play Store, tap your profile, choose Manage apps and device, find TiLespri in "Updates available".

Repons kout: pa anyen ki sòti nan aparèy ou. Tout pwogrè timoun, badge, ak pwofil yo rete sou aparèy ou nan SQLite lokal. Sèl bagay ki ka voye atravè entènèt se rapò aksidan (crash reports) atravè Sentry, ki nou strip pou retire tout PII (idantite itilizatè, ID aparèy, IP, etc.).Short answer: nothing leaves your device. All child progress, badges, and profiles stay on your device in local SQLite. The only thing that may transmit over the internet is crash reports via Sentry, which we strip of all PII (user identity, device ID, IP, etc.).

Wi. App la te bati konfòm ak nouvo amennda COPPA 2026 (an vigè depi 22 avril 2026) depi premye liy kòd. Yon bagay enpòtan: nou pa rete tann pou retrofit, nou bati konfòm depi nan kòmansman.Yes. The app was built compliant with the new 2026 COPPA amendments (effective April 22, 2026) from the very first line of code. Important: we didn't wait to retrofit; we built compliant from the start.

Politik konplè: tilespri.com/coppa.htmlFull policy: tilespri.com/coppa.html

Done timoun rete sou aparèy ou. Pou efase yo:Child data lives on your device. To delete it:

• Ale nan dashboard paran > Settings > Pwofil timounGo to parent dashboard > Settings > Child profiles
• Klike sou pwofil la, chwazi "Efase pwofil"Tap the profile, choose "Delete profile"
• Konfime atravè parent gateConfirm through the parent gate

Si ou te aktive sinkwonizasyon ant aparèy, anile abònman an pral lakòz tout done sinkwonize efase nan 30 jou. Pou demand espesifik, ekri customerservice@jrickss.com.If you enabled cross-device sync, canceling the subscription triggers full deletion of synced data within 30 days. For specific requests, email customerservice@jrickss.com.

Sèlman ou (paran an), nan aparèy ou. Pwogrè pa pataje ak okenn twazyèm pati. Pa gen tablo gradient piblik, pa gen "klasman" sosyal, pa gen lyen ekstèn ki ekspoze done.Only you (the parent), on your device. Progress is not shared with any third party. There are no public leaderboards, no social rankings, no external links that expose data.

Janm. Imèl ou se pwopriyete ou. Nou itilize li sèlman pou voye konfimasyon waitlist, notifikasyon lansman, ak nouvèl pwojè (ou ka anile li nenpòt lè). Nou pa janm vann li, lokasyon, oswa pataje li ak yon konpayi tès.Never. Your email belongs to you. We use it only for waitlist confirmation, launch notifications, and project updates (you can unsubscribe anytime). We never sell, rent, or share it with any third party.